RETURN AND EXCHANGE POLICY

REFUND POLICY

Sparkle Gems Faceting gives a very transparent and straightforward 10 Days Return & Replacements policy.

NOTE:-

You must notify us within three days of delivery by writing to sgfgems@gmail.com or calling at +92-3314497751 if you want to raise a dispute. SparkleGemsfaceting.com looks at each conflict on a case-by-case basis and tries to be fair to both parties.

Conditions to be eligible for the Returns & Replacement Policy:

1. Item(s) must be in their original, unused condition.
2. Replacement for items are subject to inspection and checking by the Sparklegemfaceting.com team.
3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

RETURN POLICY

Gemstone or Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. However, in 10 (Ten) days of delivery, a return request can be made to request store credit, worth 70% of your invoice value, for use against future purchases on our website. Shipping charges will cost for the replacement.

Important Notes:

– Shipping Charges, VAT, and duties are not refundable.
– Return Shipment is at the customer’s cost
– Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone shall not be refunded in the return payment.
Returns will take 7-10 business days to process (from the product’s receiving date at our address). Please note that the credit card company/banks may take another week to reflect that in your account.